Privacy Policy Statement

General Overview

From the time it was founded, Border Trust has always valued it customers' privacy. We have protected your confidential information in many ways over the years, and will continue to do so using state-of-the-art measures. We never lose sight of the fact that our customers' trust is our most treasured asset. We want to make sure you understand how we collect, utilize, and protect information about our customers. If you ever have any questions about the confidentiality of your information, please call our Augusta Water Street main office at 207-622-0038.

Privacy pledge

Whereas Border Trust recognizes its customers' expectations of financial privacy; and whereas preserving our customers' trust is one of the core values of our institution and the broader banking community; we, therefore, resolve to abide by the following guidelines for the responsible use and protection of our customers' information:

• We will always value the trust of our customers and the importance of keeping their personal financial information confidential.
• We will provide our customers with our policy on using their personal finance information responsibly and protecting it.
• We will hold our employees to the highest standard of conduct in ensuring the confidentiality of customer information.
• We will hold any personal medical information about our customers sacred and will not use it for marketing purposes or in making credit decisions.
• We will use information responsibly in order to provide our customers with significant benefits, including fraud prevention and improved products and services, and to comply with laws.
• We will establish procedures to maintain accurate information and will respond in a timely manner to our customers' requests to change or correct information.
• We will use a combination of safeguards to protect our customers against the criminal use of their information and to prevent unauthorized access to it.
• We will require the companies we do business with to abide by our privacy policy to maintain the confidentiality of our customers' information.

Collection of Information

We may collect "nonpublic personal information" about you from the following sources:

• Information we receive from you on applications or other loan and account forms, including identifying information such as your address, telephone number, e-mail address, social security number, date of birth, mother's maiden name, and credit information such as income and employment history.
• Information about your transactions with us or with others.
• Information we receive from third parties such as credit bureaus and similar companies.

"Nonpublic personal information" is information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history on your bank account.

Disclosure of Information

For former and current customers, the following are types of information that we collect to perform ordinary banking services and examples of those parties with whom we may share information:

• Assets, liabilities, income, and employment history (for example, in order to determine whether a loan that you have applied for is saleable in the secondary market).
• Loans and/or deposits held at other financial institutions, or your employment history (for example, in order to verify the accuracy of the information that you have provided us).
• Existing debt at other financial institutions that will be paid from our loan proceeds (for example, to persons who will be involved in the closing of a loan, such as attorneys, title companies, etc.).
• Account processing data (for example, to the operator of the interchange that processes our ATM and Debit Card transactions, or to verify sufficient funds to cover a check).
• Name, address, and account balances (for example, information provided to an insurance and/or securities non-affiliate, with whom we have a joint marketing agreement).
• Data from a consumer reporting agency/credit bureau, such as your creditworthiness and credit history.

In addition, we report specific account information such as total credit limit, current balance, payment history, and payment amounts to credit bureaus. On occasion, we may purchase and sell assets, business lines, and groups of accounts. When this occurs, we are obligated to disclose certain amounts of information to interested parties (i.e. bidders) in order for the transaction to be fully executed. In the event that a transfer of information occurs, we take extreme caution to protect the consumer and ensure that the receiving entity takes every precaution to secure the sensitive information.

We may disclose nonpublic personal information, such as mentioned above, about former and current customers to the following types of third parties:

• Nonaffiliates of Border Trust such as financial service providers (e.g. mortgage banks and securitization conduits, securities broker/dealers, and insurance related entities)
• Nonaffiliated third parties as permitted by law and/or required by subpoena powers
• Companies that perform services such as marketing on our behalf, with whom we have a joint marketing arrangement.

Information Use by Border Trust

We use customer information for the following reasons:

To Protect You. The information we maintain about your relationship helps us identify and prevent unauthorized persons from accessing your information.

To Provide Superior Service. Your personal information allows us to respond quickly and efficiently to meet your banking needs.

To Explain New and Improved Financial Services Offered by Border Trust. By fully understanding your relationship, we can better meet your needs and determine your eligibility for other Border Trust services that could be of value to you.

Security and Protection

It is our policy to assure that the information we have about customers be as accurate as possible. It is also our policy that information about customers be kept highly confidential and should be available to persons who have a need for the information to properly service your account, to act upon your request, or to fulfill that person's job responsibility. Border Trust has security procedures and internal controls in place to insure that its confidentiality policy is followed. We maintain customer information in both paper-based files and electronic databases, and we restrict access to these files to only those who have a direct need to view the information. Our automation system has a set of passwords and user identification codes that limit employee access. Employees who fail to adhere to our established security procedures may be subject to disciplinary action.

Amendments to this Disclosure

We may amend this privacy policy at any time, and we will inform you of any changes as required by law. The examples contained in this policy are not intended to be all-inclusive, but instead are provided for illustration purposes only. We also will follow any specific privacy rules placed on us by the State of Maine. This policy replaces all previous disclosures sent to you regarding our information protection practices and should be used for all subsequent inquiries regarding the protection of private information by Border Trust.